Return Policy

1. Overview

At Flixeronsquozrel, we want you to be completely satisfied with your purchase of CorWellness products. This Return Policy outlines your rights and the conditions under which you may return products purchased from our website flixeronsquozrel.ddd.

This policy complies with the Finnish Consumer Protection Act (Kuluttajansuojalaki 38/1978) and EU consumer protection directives, including the Consumer Rights Directive (2011/83/EU).

2. Right of Withdrawal

2.1 Withdrawal Period

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days from the day you (or a third party indicated by you, other than the carrier) receive the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the withdrawal period expires. You can do this by:

• Sending an email to: ask@flixeronsquozrel.world
• Sending a letter to: Porkkalankatu 20, 00180 Helsinki, Finland

2.2 Effects of Withdrawal

If you withdraw from your purchase:

• We will reimburse all payments received from you, including initial delivery costs (except additional costs if you chose a delivery method other than our standard delivery)
• Reimbursement will be made within 14 days from the day we receive your returned goods or proof that you have sent them back, whichever is earlier
• We will use the same payment method you used for the original transaction, unless you expressly agree otherwise

3. Conditions for Returns

3.1 Eligible Products

To be eligible for a return, products must meet the following conditions:

• Unopened: Products must be in their original, sealed, and unopened condition
• Original Packaging: Products must be in original packaging with all seals, labels, and protective materials intact
• No Damage: Products must not be damaged, used, or altered in any way
• Complete: All accompanying materials, instructions, and accessories must be included

3.2 Products Not Eligible for Return

Due to health and hygiene reasons, the following products cannot be returned:

• Products that have been opened or unsealed
• Products where the safety seal has been broken or tampered with
• Products that have been partially or fully consumed
• Products returned after the 14-day withdrawal period

This exclusion is in accordance with Article 16(e) of the Consumer Rights Directive, which allows the exclusion of sealed goods not suitable for return due to health protection or hygiene reasons if the seal has been broken.

4. Return Process

4.1 How to Initiate a Return

To return a product, please follow these steps:

1. Contact Us: Email us at ask@flixeronsquozrel.world with your order number and reason for return
2. Receive Authorization: We will provide you with return instructions and a return authorization number
3. Pack Securely: Pack the product securely in its original packaging to prevent damage during shipping
4. Ship the Product: Send the product to the address provided using a trackable shipping method
5. Confirmation: We will notify you upon receipt and inspection of the returned product

4.2 Return Shipping

You are responsible for the cost of returning the product unless:

• The product was defective or damaged upon arrival
• We sent you the wrong product
• The product does not match the description on our website

We recommend using a trackable shipping service and keeping proof of postage, as we cannot be responsible for items lost in transit.

5. Refunds

5.1 Processing Time

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund within 5 business days
• Approved refunds will be processed within 14 days of approval
• Refunds will be credited to your original payment method

5.2 Partial Refunds

In some cases, partial refunds may be granted:

• Products with obvious signs of use or handling beyond what is necessary to establish their nature and characteristics
• Products returned without original packaging or accessories

5.3 Refund Delays

If you haven't received your refund within the expected timeframe:

• Check your bank account or credit card statement again
• Contact your bank or credit card company, as processing times may vary
• If you still have not received your refund, please contact us at ask@flixeronsquozrel.world

6. Defective or Damaged Products

6.1 Reporting Defects

If you receive a defective or damaged product, please:

• Contact us immediately at ask@flixeronsquozrel.world
• Provide your order number and a description of the defect
• Include photos of the damage or defect if possible
• Keep the original packaging and all materials

6.2 Resolution Options

For defective or damaged products, we will offer you:

• A replacement product at no additional cost
• A full refund including return shipping costs

6.3 Legal Guarantee

Under Finnish and EU consumer law, you are entitled to a legal guarantee that the goods conform to the contract. If a product is defective or not as described, you have the right to:

• Repair or replacement of the product
• Price reduction or full refund if repair or replacement is not possible

This legal guarantee applies for a minimum of 2 years from delivery.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please:

1. Return the original product following our return process
2. Place a new order for the desired product

8. Wrong Item Received

If you receive an incorrect item:

• Contact us immediately at ask@flixeronsquozrel.world
• Do not open or use the wrong item
• We will arrange for the correct item to be sent and provide instructions for returning the wrong item at no cost to you

9. Order Cancellation

You may cancel your order:

• Before Shipping: Contact us immediately for a full refund
• After Shipping: You may refuse delivery or return the product following our standard return process

10. Exceptions and Limitations

This return policy does not apply to:

• Products purchased from third-party retailers or resellers
• Promotional or gift items that were provided free of charge
• Products that have been opened or used (due to hygiene reasons as stated above)

11. Our Commitment

We are committed to providing quality products and excellent customer service. If you have any concerns about your purchase or experience with CorWellness, please contact us. We will work with you to find a satisfactory resolution.

12. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. The return policy applicable to your order is the one in effect at the time of purchase.

13. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (EET), excluding Finnish public holidays.